Support Information
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Technical support is available on the internet, by e-mail or by fax.  
 
Internet  
Browse through a list of the most commonly asked questions in the ABCSpell Knowledge Base at www.isota.com. In most cases, the answer to your question can be found there.  

 
E-mail
 
support@isota.com  

E-mails are responded to within 1 business day. Please note that this means e-mails received on Friday may not be answered until the following Monday.
 
 
Fax  
You can fax your inquiry to 1-305-847-0681, 24 hours a day, 7 days a week. Faxes are responded to within 1 business day. Please note that this means faxes received on Friday may not be answered until the following Monday. In your fax, please include the following information to help us resolve your problem quickly:
   
·ABCSpell version number  
 
How can I locate the version number?  


·ABCSpell serial number  

How can I locate the serial number?  


·The version of Outlook Express you are using  
This number is found in Outlook Express by clicking on Help->About Microsoft Outlook Express. It will appear as the first number under the program name.  
 
·The version of Windows running on the computer where ABCSpell is installed  
 
·The exact wording of the error message displayed on your computer screen  
 
· The function you were performing when the error occurred