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If you don't have access to the Internet, you can fax your support questions to 305-847-0681, 24 hours a day, 7 days a week. Faxes are responded to within 1 business day. Please note that this means faxes received on Friday may not be answered until the following Monday. In your fax, please include the following information to help us resolve your problem quickly:
| • | AccuSpell version number |
How can I locate the version number?
| 1. | Double-click the AccuSpell icon in your system tray. The AccuSpell Options Window opens. |
| 2. | Click on the Registration tab. |
| 3. | Do a right-mouse click. |
| 4. | At the top of the Registration tab you will see the word AccuSpell, followed by a number in parentheses. This number is the version number. If you are not running a trial version, the number also appears in the Registration Information box on this tab. |
How can I locate the serial number?
If you are using a trial version of AccuSpell, you will not have a serial number.
If you have purchased AccuSpell, follow these steps:
| 1. | Double-click the AccuSpell icon in the system tray. The AccuSpell Options Window opens. |
| 2. | Click on the Registration tab. |
| 3. | Check under Registration Information. You will see your serial number listed, along with AccuSpell's version number and your Machine ID. |
| • | What version of Windows is running on the computer where AccuSpell is installed (For example: Windows 98, Windows 2000 Professional, etc). |
| • | The exact wording of the error message displayed on your computer screen |
| • | What function you were performing in AccuSpell when the error occurred |
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