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Technical support is available on the internet , by e-mail or by fax .
Internet
Browse through a list of the most commonly asked questions in the AccuSpell Knowledge Base . In most cases, the answer to your question can be found here.
support@Isota.com
E-mails are responded to within 1 business day . Please note that this means e-mails received on Friday may not be answered until the following Monday. To provide us with specific information on your problem, we recommend that you use AccuSpell's Troubleshooting Utility. This utility will walk you through a simple process that automatically generates and sends a complete error report to our support technicians.
1. From the Product Support tab on the AccuSpell Window click the Advanced System Troubleshooting button, then Begin Troubleshooting .
2. Follow the instructions on the Troubleshooting screens.
Fax
You can fax your inquiry to 305-847-0681 , 24 hours a day, 7 days a week. Faxes are responded to within 1 business day . Please note that this means faxes received on Friday may not be answered until the following Monday . In your fax, please include the following information to help us resolve your problem quickly:
· AccuSpell version number
How can I locate the version number?
1.Double-click the AccuSpell icon in the system tray.
2.Click on the Registration tab.
3.Do a right-mouse click.
4.At the top of the Registration tab you will see the word , followed by a number in parentheses. This number is the version number. If you are not running a trial version, the number also appears in the Registration Information box on this tab
· AccuSpell serial number
How can I locate the serial number?
If you are using a trial version of AccuSpell, you will not have a serial number.
If you have purchased AccuSpell, follow these steps:
1.Double-click the AccuSpell icon in the system tray.
2.Click on the Registration tab.
3.Check under Registration Information . You will see your serial number listed, along with AccuSpell's version number and your Machine ID.
· What version of Windows is running on the computer where AccuSpell is installed
How do I find this information?
(Windows 98, Windows 2000 Professional, etc).
· The exact wording of the error message displayed on your computer screen
· What function you were performing in AccuSpell when the error occurred